Job Description

You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career as an apprentice receptionist/administrator then this job is for you

Duties include;

• Managing patient requests in person, on the phone and via written communication
• Booking, amending, rescheduling and cancelling patient appointments
• Distributing prescriptions
• Action patient care follow- up arrangements as per clinicians instructions
• Providing patients with information about the Practice Services
• General housekeeping of reception and waiting areas
• Arranging transport and home visits
• Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
• Ensuring confidentiality and data protection is observed at all times.

Apprenticeship Duration: 15 months

Working Week

37 hours per week - Monday to Friday. Shifts to be arranged between the hours of 8am and 6.30pm with possibility of approximately 1 shift per month either from 7am or until 7.30pm

Schedule:

• Monday to Friday

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Good communication skills, both written and verbal. Task driven. Confident. Attention to detail. Hard working. Articulate and willing to work in a team. Personal motivation. Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills. Good written and verbal communication skills. Demonstration of patience, empathy and problem solving skills, when dealing with conflict. You will have on the job training within the organization, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification. You will have an portfolio to work through and gather evidence during your role as a receptionist at City View Medical Practice. Knowing your customer. Understanding the organization. Meeting the regulations and legislation. System and resources. Your role and responsibility. Customer Experience. Product and Service Knowledge. Functional Skills Math’s Level 1/2. Functional Skills Math’s Level 1/2. If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications. This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation. This is a very busy environment where you will need to deal with people who are ill, worried and sometimes upset and confused. You need to be able to remain calm and behave in a professional manner at all times. Education: GCSE or equivalent (Preferred)