Job Description

To manage the daily administration of customer order processing system. Ensuring the system is kept up to date at all times and orders distributed correctly all sites. Ensuring all supporting items arrive or liaising with customers to update.

Key Responsibilities & Tasks:

• To ensure that all new orders are processed from the inbox and allocated to the correct manufacturing site
• To print off all new orders for production planning and order processing
• To check all supporting items arrive and if not liaise with the customer to chase arrival date
• Keep the urgent appointment spreadsheet up to date with all delivery dates and chase with all sites for confirmation of dispatch
• Keep customers informed of any delays to deliveries for appointed patients
• Check the system for any late orders and ensure updated
• The management and distribution of customer reports
• Ensure all system order notes are kept up to date and accurate
• Escalate to Manager any production or order issues that arise
• Ensure both team and individual Service Level and KPI’s are met
• Any other duties as required

Required Knowledge, Skills, and Abilities