Job Description

Due to how busy the department is, you will handle volume telephone and email enquiries.

Responsibilities:

• Respond promptly and efficiently to customers
• Process orders, forms, applications and requests
• Communicate with clients via telephone, email and other channels
• Acknowledge and resolve customer requirements
• Keep records of customer interactions, transactions and comments
• Use CRM software and MS Office
• Communicate and coordinate with colleagues
• Provide feedback where necessary
• Provide professional customer support
• Continually look to learn and improve your product knowledge

Work remotely:

• No

Required Knowledge, Skills, and Abilities

To be successful, you will have excellent communication skills, be articulate and numerate with well-developed computer abilities. Be self-motivated to meet deadlines with a positive, empathetic and efficient approach with customers, staying calm when dealing with frustrated individuals. You will join a small, but effective team, offering your high levels of organization, multi-tasking and dedication. You will also possess a GCSE in Maths and English, grade C or above.