Job Description

My client a well-known organization based in South Leeds is looking to recruit a full time HR Shared Services Administrator.

The HR Shared Services team cover the wide range of tasks such as time and attendance, holidays, sickness, wages, recruitment etc. You will be responsible for undertaking a variety of administrational duties which will include inputting DATA, answering telephone calls and dealing with queries.

• Responding to and resolving customer questions and issues both over the phone and in writing
• Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail
• Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues
• Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
• Collaborating with managers, team leaders, team colleagues, customers and other business partners
• Completion of people administration tasks , recommending ways to improve the ways we do things where it would benefit the customer experience
• Adapting to and learning from change, challenges and feedback
• Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request

Hours of work can be:

8am - 4pm, 10am- 6pm, 12pm-8pm

Required Knowledge, Skills, and Abilities