Job Description

As an integral member of the Logistics Team, this is a fantastic opportunity for the successful candidate to add immediate value to the business and help drive growth. The role supports all elements of our Logistics operation ensuring that we meet customer expectations and demands.

This role will focus on route planning, delivery optimization and management of customer deliveries to meet customer delivery targets. The role is fast paced, and involves handling a large amount of information from various internal and external sources.

Key Responsibilities

Route Planning

• Manage daily orders to meet nationwide delivery demands
• Plan effective routes for multi-drop drivers within lead-time expectations.
• Ensure all runs depart as scheduled, advise customers and re-book if required
• Co-ordination of bulk trade deliveries with trade customers
• Management of driver allocation, loading boards and weekly schedules

Third Party Logistics

• Administration and management of orders with third party logistics partners
• Liaise with internal stakeholders for timely delivery and dispatch
• Liaise with third-party logistics partners for timely delivery and dispatch
• Build a working relationship with approved transport providers
• Maintain accurate documents for deliveries, collections& issue resolution
• Prepare/analyze reports on third-party logistics partners

Customer Management

• Ensure administration of Customer Data &planning is kept up to date
• Develop issue resolution techniques to support customer demand
• Report on delivery analytics
• Book deliveries directly with customers, managing expectations at every step
• Appropriately escalate any customer issues that need resolving

Fleet and Vehicle Management

• Support management of vehicle requirements and maintenance schedules
• Ensure fleet optimization and reliability
• Work cross-functionally with the wider logistics management team
• Effectively capture driver feedback to resolve any challenges or issues
• Work with wider Operations team to develop Driver communication

KPIs

• Delivery lead times
• Fleet efficiency / cost per load
• Route planning
• Deliveries achieved OTIF
• Accurate administration

Required Knowledge, Skills, and Abilities

Experience in an administrative role essential. Logistics administration or planning experience advantageous. Self-motivated, confident when dealing with stakeholders at all levels. Well organized with strong technical/analytical skills. Proficient in Microsoft Packages. Forge close working relationships across abroad spectrum of individuals. Work independently as well as part of a team. Proven record of meeting deadlines, prioritizing multiple tasks. Ability to articulate and present information verbally and written.