Job Description

This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers answering queries over the phone and via email, trouble shooting and offering solutions, whilst also offering the fantastic service that our clients have come to expect. Joining our team as a Customer Liaison Assistant, you will be responsible for:

• Prepare, collate and provide defect reports.
• Maintain regular contact with sub-contractors and suppliers to ensure defects are completed to the customer’s satisfaction and within our SLA.
• Reporting to the Head of Customer service weekly highlighting non-conforming contractors and SLA breaches
• Managing diaries for the team of technicians.
• Booking in remedial works and ordering materials.
• Coordinating projects
• Processing invoices and payments.
• Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes.
• Support the Customer Service Department, promoting a customer focused culture and a ‘right first time’ approach to activities.
• Provide administrative support to the Customer Service Department.

Required Knowledge, Skills, and Abilities

To be successful as our Customer Liaison Assistant, an understanding of the house building industry and previous experience in Customer Service is essential. We require the right candidate to be motivated and a great listener. It is very important when speaking with our customers that we record issues accurately as we work to a “right first time” approach. The Ability to work under your own initiative and manage time effectively, especially in a fast-paced environment. A flexible and adaptable approach to changing requirements. Good verbal and written communication. Numerical and Literacy skills.