Job Description

- Act as first point of contact for clients and stakeholders
- Provide continuity of care by co-ordinating all client appointments and ensuring results are available for scheduled appointments 
- Operation of the company Patient Information System, accurately updating correspondence, client details, appointments, bookings and sales 
- Ensure that all payments are received and follow up on non-payments
- Perform reception duties in a professional and courteous manner
- Complete relevant financial reports (e.g. daily revenue, KPIs)
- Confidently promote our client’s health packages with an in-depth knowledge of tests, appointment preparations and promotions

Required Knowledge, Skills, and Abilities

- Client-facing experience with excellent communication skills and high level of customer service - Professional and helpful demeanour (telephone, email and face to face) - Ability to prioritise a busy workload in a logical fashion  - Experience of invoicing and financial processing - Ability to work on own initiative and foster a team working environment - Proficient level of IT literacy - Attend functions/events and provide cover in other clinics/off-site if required