Job Description

Our client is a family owned and run company. With a strong reputation in the retail facilities management sector. They pride themselves on being a quality single source supplier for their customers, working closely with their suppliers to deliver solutions.

The Order Management Administrator will be responsible for the whole ordering process, from order placement to the delivery to the customers' site. The ideal candidate will need to have great attention to detail when processing the orders through their bespoke systems and have the ability to take ownership to see things through.

• Managing the whole customer and supplier experience. To be well organized and priorities the workload on a daily basis. Inputting the purchase orders accurately and effectively onto Sage.
• Checking that the costing on orders are correct at all times and that the orders have been placed and acknowledged by the suppliers. To update our systems with any information and order numbers that have been provided.
• Prioritizing your time to meet customer expectations and requirements. To be the point of contact for suppliers, customers and logistical needs at all times.
• Handling email orders and queries. Managing your time to priorities the queries that are received on a daily basis,
• Scheduling deliveries. Communicating with customers and logistics to ensure that suitable delivery dates and arrangements have been organized.
• To obtain Proof of Deliveries to ensure that the deliveries have been completed.
• Dealing with phone queries from suppliers around product availability and delivery schedules
• Managing and maintaining your supplier database
• Maintaining and developing relationships with suppliers and customers
• Proactively getting the best price and delivery times
• Communicating clearly and concisely with a variety of different people

Additional pay:

• Bonus scheme

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work remotely:

• No

COVID-19 precaution(s):

• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Puts the customer first. Is a proactive problem solver and sees things through. Has a can-do attitude and is a quick learner. Has administrator and purchase order experience. Proactively manages their time and can multitask. Puts the team before themselves. Asks the right questions to get the job done. Has strong literacy and numeracy skills. Very good IT skills, preferably would have experience with Sage and Microsoft Excel. Experience: Order Administration: 5 years (Preferred)