Job Description

• Interpret and process all Admin requirements
• Resolve order queries and demands
• Customer relationship development
• Support of the Sales Administrator

Key responsibilities

• Support the sales team in managing and optimizing customer relationships
• Administrative liaison between the internal sales team and the customer
• Develop positive relationships with clients
• Act as the point of contact and handle customer needs
• Support Sales Director and Sales Manager in additional duties required

Main tasks

• Sales Order processing (mainly via email or web)
• Resolve customer queries
• Arrange customer returns
• Manage customer back / forward orders
• Upload product files to customers internal database
• Supply product data to customers
• Check stock availability on all items input into the system
• Advise trade customers if any items are out of stock providing approximate delivery date if known
• Issue an order acknowledgment and confirmation for each order processed
• Additional Sales support tasks where needed

Schedule:

• 8 hour shift

Work remotely:

• No

Required Knowledge, Skills, and Abilities

The successful candidate will be experienced in a similar role ideally in an Importer. You will have experience of dealing with a Far East supply base. Excellent communication skills are a pre-requisite