Job Description

The team is responsible for registration maintenance, general administration and customer service, working closely with other business areas to provide the very highest level of client-branded customer service.
Responsibilities:

• Writing letters of response to shareholder enquiries.
• Vetting accounts for the possibility of fraud.
• Monitoring and reconciling stock transactions.
• Processing and arranging for replacement cheques to be issued.
• Handling all shareholder communication.
• Ensuring full compliance with FCA regulations.
• Ensuring administration is processed to internal and external service standards.

Experience and Skills:

• Experience in an Administration position, ideally within the financial services sector although this is not essential.
• High levels of efficiency.
• Proven attention to detail.

Required Knowledge, Skills, and Abilities

FCA experience and awareness Experience within the stocks and shares industry either within a brokerage or registrar environment Excellent customer service delivery Team working experience Knowledge in Excel, Word and Outlook