Job Description

Our client promotes personal growth, alongside this they are offering excellent progression opportunities within the business.

Responsible for support in all sales and marketing administrative needs. This includes international retailers, agents, and distributors.

• Interpret and process all Admin requirements
• Resolve order queries and demands
• Customer relationship development
• Support of the Sales Administrator

Key responsibilities

• Support the sales team in managing and optimizing customer relationships
• Administrative liaison between the internal sales team and the customer
• Develop positive relationships with clients
• Act as the point of contact and handle customer needs
• Support Sales Director and Sales Manager in additional duties required

Main tasks

• Sales Order processing (mainly via email or web)
• Resolve customer queries
• Arrange customer returns
• Manage customer back / forward orders
• Upload product files to customers internal database
• Supply product data to customers
• Check stock availability on all items input into the system
• Advise trade customers if any items are out of stock providing approximate delivery date if known
• Issue an order acknowledgment and confirmation for each order processed
• Additional Sales support tasks where needed

Schedule:

• 8 hour shift

Work remotely:

• No

Required Knowledge, Skills, and Abilities

The successful candidate will be experienced in a similar role ideally in an Importer. You will have experience of dealing with a Far East supply base. Excellent communication skills are a pre-requisite