Job Description

As one of our Administrators, you will be working as part of a small but busy team to support both our internal departments and our external contacts.

• To support the Learning Services Department in administering Awards.
• To process, in an accurate and timely manner, student records from initial application to certification using the in house database.
• Main point of contact for Learners/Tutors/Parents and respond to their queries by e-mail and phone.
• Assisting with large mailings to learners and parents.
• To ensure that the Data Protection Act and GDPR principles are followed whenever processing personal data.
• To attend training, meetings and networking events as and when required.
• To work towards the core values set for the whole organisation.
• To promote the company in a positive manner including Equality and Diversity, Safeguarding, Prevent and British Values.
• To maintain the quality standards.
• To be aware that Awarding Organisation Registrations are only made where the funding source is correctly allocated and is in place for the registration.
• To provide excellent service to internal and external customers.
• To maintain good communication with relevant Curriculum Managers and Regional and Area Managers 

Required Knowledge, Skills, and Abilities

To be successful as one of our Administrators you should be PC literate in Word, Excel and Outlook and have good written and spoken English language skills with the ability to work to deadlines. Any experience of working within the charity, not for profit or education sectors would be an advantage or an interest in these sectors would be beneficial. Experience of processing documentation in an administration environemnt would be useful plus a professional and pro active approach to your work.