Job Description

Responsibilities:
You will have your own individual ledger with approx 800 clients, you will be covering all accounts including designated Key Accounts to ensure complete coverage of the Sales ledgers working closely with the Queries team to ensure prompt resolution of all customer queries notified to Finance to facilitate debt collection.

Your role will be to liaise with the Legal Administrator to ensure that the collections procedure is adhered to & that non-paying clients are escalated to the Late Payer Ledger and covering incoming queries to the Credit Control email box on a rota scheme.

Dealing with day to day correspondence from clients, ensuring prompt response, closure of issues and enquires as well as processing Credit Card payments & compiling paperwork for Sales Ledger refunds.

Required Knowledge, Skills, and Abilities

Previous experience within a Credit Control environment is essential Sound working knowledge of computer systems is required Excel knowledge to an intermediate level Dedicated to high standards of customer service and not afraid to get on the phone Good communication skills and attitude are required to ensure the provision of a good service to both external and internal customers and staff.