Job Description

Duties - Credit Controller:
*Responsible for contacting all tenants to collect arrears owed (21 days)
*Make 30-50 calls per day to chase arrears
*Manage all enquiries about rental payments and arrears
*Managing and responding to any complaints relating to arrears or rental payments
*Make any adjustments or corrections on database
*Build a good working relationship with key stakeholders
*Provide weekly and monthly arrears reports to management, commenting on progress, escalate if needed
*Liaising with finance to ensure payments are posted swiftly and correctly.

Required Knowledge, Skills, and Abilities

*Proven credit control or arrears collection experience *Organised/multi-tasker *Customer service focused/empathetic *Process driven *Problem solver *Excellent communication *Yardi or other property software experience desired *Rounded IT skills