Job Description

HR Shared Services Advisor
My client is a research-based biopharmaceutical company based in Middlesex.

They are looking for an experience HR Shared Service Advisor to provide support to the European region.

The Role

• Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance with a focus on excellent customer service on a wide range of HR activities and processes
• Utilise HRSM technology to triage, track and manage incoming enquirers and cases
• Perform data entry across a range of HR systems
• Create and maintain SOPs
• Contribute to the ongoing development of the HR Shared Services FAQ library
• Responsible for creating new starter offer documentation and all HR associated on-boarding activities
• Manage the administration of employee recognition programmes
• Responsible for responding to external HR queries including reference requests
• Support the preparation of monthly payroll and follow up on payroll queries
• Manage core HR processes including on-boarding, off-boarding, absence management, benefits administration and employee transfers
• Manage employee files and related documentation in HR system
• Ensure compliance with appropriate data protection legislation at all times

Essential skills and experience
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• Must have experience working within an HR Shared Services environment
• Must have an interest and understanding of general HR policies and procedures
• Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality
• Must possess solid verbal, written, interpersonal and telephone communication skills
• Must be able to identify critical situations and take action to escalate where necessary
• Must demonstrate the ability to work in a team
• Must be able to multitask yet remain detailed-oriented with sound time management skills
• Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
• Must be able to perform role under minimal supervision

Experience with Workday, Service Now or similar HR systems is desirable

Required Knowledge, Skills, and Abilities

• Must have experience working within an HR Shared Services environment • Must have an interest and understanding of general HR policies and procedures • Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality • Must possess solid verbal, written, interpersonal and telephone communication skills • Must be able to identify critical situations and take action to escalate where necessary • Must demonstrate the ability to work in a team • Must be able to multitask yet remain detailed-oriented with sound time management skills • Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills • Must be able to perform role under minimal supervision