Job Description

To ensure all customers have a consistently high standard of service delivered. Ensuring each and every customer contact is a positive experience and any issues are resolved quickly and successfully for all parties. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standard.

Responsibilities:

• Administer Key Account contract summaries for designated clients – includes ensuring all information is issued and logged accordingly, submitting paperwork and liaising with Operations Teams to ensure works are completed on time.
• Building and developing relationships with customers and the Operations teams - helping to resolve any issues before they reach the customer.
• Understanding and communicating information on the products offered within the business.
• Other administration duties, scanning, data inputting etc.

Benefits:

• Company pension
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work remotely:

• Temporarily due to COVID-19

COVID-19 precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings

Required Knowledge, Skills, and Abilities

You must be able to understand spreadsheets, uploading documents and be able pay attention to the detail of the documents Proven experience of telephone based customer service in a similar environment. Excellent communication skills, verbal and written at all levels. Able to work autonomously, but also as part of the wider team. Ability to adapt and multitask are essential. Strong administration and organizational skills – able to plan and priorities. Strong IT Skills including MS Word, Excel and Outlook. Detailed orientated, with proven experience of great system and record maintenance.