Job Description

The nature of the role will be fast-faced, team-orientated with customer service and strong work ethic at the core of all interactions.

The role will be rewarded with opportunities to learn and progress in Technology, gain new skills and certifications and develop an exciting career in IT.

Key Responsibilities:

• Providing 1st line support to internal staff members

• Have a willingness to learn and support new technologies quickly

• Resolve incidents, investigate and solve problems and liaise with other teams and third parties to ensure proper implementation of solutions

• Own incidents and problems throughout their lifecycle in line with the ITIL model

• Complete installation of software and hardware in line with agreed policies and procedures

Required Knowledge, Skills, and Abilities

• Minimum 12 months experience working in a Service Desk environment • A-C grades achieved in core G.C.S.E. subjects • Professional customer service language • Strong documentation skills, including case updates, resolutions and KB Articles • Good team worker, collaborator and transparency of knowledge sharing and experience • Good time management and prioritisation skills • Strong problem and incident management and resolution skills • Able to maintain a positive and professional work attitude