Job Description

Role objectives:

• Ensure our products are ready for life in Production

• Embed reliability and supportability as features, across the lifecycle of solution development

• Help to guide our engineering team’s transformation

• Help to design services that are engineered appropriately for our target market

• Raise the bar for engineering quality

• Deliver higher service availability

• Establish and lead an enablement team

Day to day the Service Reliability Manager will:

• Conduct Service Readiness Reviews

• Take the lead by combining domain knowledge and technical expertise with a passion for coaching and developing people

• Influence and mentor a wide range of colleagues on building robust and resilient applications that include self-healing and fault tolerance techniques

Required Knowledge, Skills, and Abilities

• Trustworthy and quick thinking; be one of the smartest people in the room and likeable • Optimistic & Resilient; breed positivity and don’t give up on the “right thing” • Leadership & Negotiation; sell not tell, build support and consensus • Creativity and High standards; develop imaginative solutions without cutting corners • Fully rounded; experience of dev, support, security, ops, architecture and sales