The Service Desk Analyst will be the 1st point of contact for users, you will be providing high quality technical support and answering queries via the telephone and email in a proficient and dynamic way.
As a Service Desk Analyst your main responsibilities are as follows:
• Log and update all calls on the internal ticketing system
• Maintain a high degree of customer service for all support queries
• Adhere to all Service Level Agreements, security protocols etc.
• Successfully escalate queries to 2nd line engineers
Reference no: 31246
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