Job Description

The nature of the role will be fast-faced, team-orientated with customer service and strong work ethic at the core of all interactions.

The role will be rewarded with opportunities to learn and progress in Technology, gain new skills and certifications and develop an exciting career in IT.

Key Responsibilities:

• Providing 1st line support to internal staff members

• Have a willingness to learn and support new technologies quickly

• Resolve incidents, investigate and solve problems and liaise with other teams and third parties to ensure proper implementation of solutions

• Complete administration tasks including setting up new starters, movers and leavers

• Complete installation of software and hardware in line with agreed policies and procedures

Required Knowledge, Skills, and Abilities

• Previous experiencing work in IT or a Customer Contact Centre • Windows 7 – 10, Microsoft Suite knowledge • Strong interest in Technology & Customer Service • Experience working in a busy office environment • Willingness to participate in a shift rota • Demonstrable written and spoken skills • Demonstrable organisation & prioritisation skills