Job Description

A key client of CPS's are now looking for a Systems Support Engineer to join their Cardiff office on a permanent basis. This role will involve;

* Setting up, preparation and organisation of customer service training courses

* Configure software systems in accordance with the purchase specification

* To purchase necessary hardware for customer software systems

* To configure software systems such a system interfaces

* To repair systems using remote support tools and advise customers on repair and maintenance issues

* Maintain service upgrade register database

* Maintain service contracts register database

This role would suit someone whose had elements of the above in an Engineering focused business (Medical Devices, Automotive, Consumer Products etc).

Required Knowledge, Skills, and Abilities

* Electronics or Computing academic background * Experience maintaining IT based systems * Fault finding and customer support * Experienced with MS Office products, Excel, Access, Word, * Experienced in MS SQL databases * Experienced in providing user training