Job Description

My client is looking for an IT Infrastructure Team Leader to join their Operations Centre in their Warwick office, providing support to customers, engineers and clients. You’ll be responsible for IT Infrastructure Team rostering and performance, ensuring the teamwork in alignment with the technical framework and Service Management processes. You’ll need to ensure the team is fully equipped with the tools and knowledge to investigate, diagnose and resolve technical incidents for all systems.

Required Knowledge, Skills, and Abilities

• Experience with Microsoft Server and client operating systems, Active Directory, VMware vSphere, SCOM, SCCM, MS SQL, Monitoring Tools, GPO, DNS, Updates and Patching, NetApp, McAfee Security products and Dell storage solutions. • Experience with using enterprise SAN solutions, following vendor best-practice methodologies. • Strong technical experience in leading projects teams in the scoping, implementation and delivery of improvement projects. • Ensure that the system is fully tested throughout development and before full deployment. • Relevant experience in leading and motivating teams, preferably within the telecoms industry • Experience of working in a high pressure, technical environment to critical deadlines. Strong understanding of ITIL best practice and product lifecycles. Qualifications: Qualifications include: MCSE, VCP, ITIL