Job Description

You will be logical and methodical when completing tasks and answering queries and have experience, or a keen interest, in IT support.

Your main responsibilities are as follows:

• Provide 1st line technical support on Windows 7-10, Active Directory & MSExchange

• Logging tickets for faults that come through the Service Desk system

• Working to tight SLA's

• Working with Service Desk software

Required Knowledge, Skills, and Abilities