Job Description

• Accurately input new customer returns on Khaos Cloud as they are raised on our Royal Mail returns portal, ready for their arrival

• Open received customer returns, oldest-first and complete the following procedure:

• Assess the item(s) carefully, ensure they are clean and in brand new condition

• Recondition items where possible - replace plastic bags, reattach labels, use sticky-rollers etc.

• Reject used / unsellable items and arrange for them to be sent back to customers - advise customers appropriately (you’ll first need to rule out that a used item is not being returned because it is faulty or for other reasons)

• Check carefully that the item is not being returned because of mis-pick or other exceptional circumstance (such as a fault) - deal with the item appropriately if so

• Process "good" returns Khaos Cloud, administering a replacement, refund or credit note as required

• Collate returned items ready for return to stock or return to vendor

• Gather and process vendor returns

• Follow-up vendor returns and ensure replacements or credit notes are issued back to the company as required.

• Answer customer enquiries accurately and swiftly via Zendesk

• Provide support on other administrative tasks as required across the business

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Positive / helpful nature - we're need a character who says yes to new challenges - even with things that might be new or unchartered. Consistent & persistent - some of the tasks we're asking you to do will never run out and at times can build up (such as after Christmas) - you'll remain positive and hold your resolve to get through it and catch-up. Hard-working - someone who gets stuck in, gets on with it, even if tasks look challenging - you're the type of person who will get it done no matter what. Adaptable - you will welcome change and proactively look to improve our processes. If it's done badly now - you'll be critical in fixing it for next time. Experience: MS Office / Excel / Word: 1 year (Required). Business Administrative: 1 year (Preferred). Education: A-Level or equivalent (Preferred).