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Office Administrator
  • United Kingdom - North Yorkshire - Harrogate, Knaresborough - HG5 9JB
1 year ago
£ 18000 Per year
Job Description
  • Accurately input new customer returns on Khaos Cloud as they are raised on our Royal Mail returns portal, ready for their arrival
  • Open received customer returns, oldest-first and complete the following procedure:
  • Assess the item(s) carefully, ensure they are clean and in brand new condition
  • Recondition items where possible - replace plastic bags, reattach labels, use sticky-rollers etc.
  • Reject used / unsellable items and arrange for them to be sent back to customers - advise customers appropriately (you’ll first need to rule out that a used item is not being returned because it is faulty or for other reasons)
  • Check carefully that the item is not being returned because of mis-pick or other exceptional circumstance (such as a fault) - deal with the item appropriately if so
  • Process "good" returns Khaos Cloud, administering a replacement, refund or credit note as required
  • Collate returned items ready for return to stock or return to vendor
  • Gather and process vendor returns
  • Follow-up vendor returns and ensure replacements or credit notes are issued back to the company as required.
  • Answer customer enquiries accurately and swiftly via Zendesk
  • Provide support on other administrative tasks as required across the business

Additional pay:

  • Bonus scheme


  • Casual dress
  • Company pension
  • Employee discount
  • On-site parking


  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekends

Work remotely:

  • No

Required Knowledge, Skills, and Abilities
Positive / helpful nature - we're need a character who says yes to new challenges - even with things that might be new or unchartered. Consistent & persistent - some of the tasks we're asking you to do will never run out and at times can build up (such as after Christmas) - you'll remain positive and hold your resolve to get through it and catch-up. Hard-working - someone who gets stuck in, gets on with it, even if tasks look challenging - you're the type of person who will get it done no matter what. Adaptable - you will welcome change and proactively look to improve our processes. If it's done badly now - you'll be critical in fixing it for next time. Experience: MS Office / Excel / Word: 1 year (Required). Business Administrative: 1 year (Preferred). Education: A-Level or equivalent (Preferred).

Reference no: 31376


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