Job Description

Focusing on Collections, you will manage customer accounts that fall into arrears; effectively and efficiently liaising with suppliers to ensure collection on these accounts to ensure the business performs within the set limits and budgets. As admin support you will be responsible for assisting the Commercial & Governance Manager with Complaints, Audits & Reporting The role is a high-level service driven role. To be successful, you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills. Responsibilities will include; • Collection of overdue accounts as agreed with the Commercial & Governance Manager • Ensure that arrears are kept below budgeted maximums. • To identify possible fraudulent accounts and take the correct action to resolve issues quickly and to inform management of potential losses and action taken • Corresponding daily with customers via telephone and email to ensure payments are made. • Advising and providing regular updates to relevant staff of any significant collections case and its progress • Maintaining up to date records and allocation of monies • Administration of direct debits and preparing arrears reports • Preparation of Audit Packs • Preparation of Weekly/Monthly Reporting.

Required Knowledge, Skills, and Abilities