Job Description

Job Purpose & Objectives

To input client, care package and care provider details on the Council's internal case management system (CMS).

To monitor the care provider's change in care given and update the system accordingly.

To respond to queries regarding care packages from Practitioners and others within the Council.

To communicate with the care providers and clients when necessary to resolve invoice queries.

To pay care provider invoices.

Main Duties & Responsibilities

To check the care package information received and rectify any discrepancies with other teams within the Council.

Liaise with other teams to ensure that accurate information is entered into the Council's internal CMS in a timely manner.

Communicate with care providers regarding variations to packages of care, and ensure that they follow the correct procedure to do this.

Liaise with relevant teams to complete and send Letters of Agreement.

Input variations to packages of care.

Work with the team to resolve queries regarding invoices, using Microsoft Excel to monitor progress.

Manage the handling and processing of hard copy invoices.

Manage and be responsible for the storage of hard copy invoices.

Investigate and resolve any discrepancies between invoices and the Council's CMS.

Complete reports on clients, care providers, packages of care and invoices when required.

Required Knowledge, Skills, and Abilities