Job Description

To provide effective administrative and clerical support to Operations Manager within Children's and Young Peoples Services.

Process mail, answer and deal with telephone/personal enquiries and correspondence on behalf of the Operations Manager.

Maintain manager diary and schedule appointments as requested.

Manage efficient information storage and retrieval systems, both manual and computerised.

Research, prepare and supply information as required including statistics, tracking information and producing reports.

Co-ordinate meetings including arranging venues, sending invitations, organising agendas, taking minutes and following up associated action points.

Administer PLO Panels, including setting agenda's, collating paperwork, distributing outcomes, filing and maintaining appropriate tracking systems.

Work with Operations Manager to develop systems and processes to ensure best practice with regards to PLO procedures.

Provide administrative support to grievance and disciplinary investigations.

Prepare complex documents using a variety of formats including Microsoft Word, Excel and Powerpoint.

Required Knowledge, Skills, and Abilities