Job Description

The successful candidate will be responsible for carrying out the required processes and administration to ensure that customer orders progress smoothly.

Main Duties

• Taking ownership of customer’s orders from initial enquiry to product delivery.
• Verification of information by telephone, letter and email.
• Chasing outstanding information.
• Acting as a first point of contact to customers and resolving queries.
• Ensuring that paperwork is completed and returned on time.
• Liaising between customers and internal departments to provide order updates.

Required Knowledge, Skills, and Abilities

A strong administration background. A passion for Customer Service. Fast and accurate data entry skills. The ability to prioritise workload and work to deadlines. Excellent telephone manner, able to relate to people at all levels. Competent with Microsoft Office.