Job Description

Purpose of the role:

As an Inventory Controller you will report to the Inventory Team Leader and provide a comprehensive and reliable administration service to the auction centre. This role may have a high level of customer contact and it is key that all stakeholder relationships are smooth runningand efficient.

Role Accountabilities:

• Undertake all aspects of vehicle document administration
• Update systems by registering new vehicles including all service history and prepare documents for auction purposes
• Extracting data from Manufacturers websites
• Checking that all vehicle information is correct
• Liaising with dealerships and other BCA sites
• Book collections for vehicles
• Sorting post and sending documents to owners
• Dealing with general enquiries by email or phone
• Perform all administration duties related to customer service level agreements to ensure that agreed standards are met
• Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction as far as is reasonably practicable
• Escalate any complex issues to the relevant manager
• Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development

Technical skills:

• Excellent attention to detail
• High level of accuracy
• Good communication skills
• Excellent time management skills
• Knowledge of Microsoft Office

Required Knowledge, Skills, and Abilities