Job Description

The responsibilities of the role will include, but are not limited to:

• Daily credit management of portfolio of own accounts ensuring targets, deadlines and objectives are met as well as assisting the team in their targets, deadlines
• Train, coach and develop the more junior Credit Controllers in the team

• Understanding how KPI’s are set and how best to achieve them
• Building relationships with partners and fee earners to ensure the collection policy is adhered to and escalate any problem clients, fee earners or debts to the management team
• To be able to correctly identify clients that default on payment terms and to liaise with the lawyers/partners on the most appropriate course of action to take, taking into account the profile of the client
• Be proactive in booking and attending monthly meetings with the relevant partners or financial controllers, agreeing appropriate strategies to collect aged and/or difficult debts, and ensure all queries are resolved appropriately

• Maintaining detailed and accurate notes regarding debtors on the firm’s internal system and ensure the Team Leader is regularly updated and that areas of concern are highlighted promptly
• Have a good understanding of the client and the nature of their business
• Continuously strive to improve and propose efficiencies to the credit control process
• Contribute to compilation of credit control reports, ensuring these are delivered in a timely and efficient manner
• Completion of complex account reconciliations and customer queries that are passed on by the more junior team members

Required Knowledge, Skills, and Abilities

Experience within professional services. Must have proven Credit Control or Collections experience. Working or prepared to work towards ICM. Excellent organizational skills, with the ability to multi-task and produce quality within tight deadlines. Strong communicator together with effective negotiation skills both with clients and the lawyers/partners. Good verbal and written communication skills. Able to interact positively at all levels within a law firm and be a team player. Confident using MS Office, including Word and Excel. Maintain a strong attention to detail and the ability to deal with confidential matters with discretion. Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions. Deliver a ‘can do’ and proactive approach at all times. Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month end processes.