Job Description

This is a fantastic opportunity for an experienced Credit Control Collector with the right drive, commitment and enthusiasm to succeed in this role.

This role requires someone who has strong debt recovery experience and who has either worked within a credit control department, or for a specific debt recovery agency.

You will be confident on the phone, have strong negotiation skills and able to challenge people as you will be dealing with Inbound calls and inbound email traffic of around 35-40 calls per person per day so working with high volume call handling would be desirable but not essential.

Key responsibilities

• You will work as part of a large team collecting either Commercial (Companies/Councils) or Non Commercial Debt (Individual) by telephone and/ or email.
• Responsible for your own daily workload, you will represent NHS SBS in a professional manner at all times, whilst ensuring all debt processes/procedures are followed.
• Effective daily contact with NHS SBS Clients, debtors and departmental stakeholders.
• Contribute to improving the Organizations Client Net Promoter Score (Client recommendations).
• Responsible for the management and resolution of Client queries, with escalation support from the Credit Control Team Leader or Debt SME (subject matter expert).
• Proactively review Client Debt reports with the Debt SME.

Required Knowledge, Skills, and Abilities

12 month experience of working in a Debt Recovery/Credit control position. Can thrive in a target driven environment. Ability to build effective and positive relationships, all whilst delivering a high standard of customer service. Excellent negotiation skills and the ability to challenge (where appropriate) both company Clients and their debtors, and seeks to solve problems and suggest solutions before having to escalate them. An attention to detail is essential as all debtor contact/interaction must be recorded for audit purposes. Is open to new ideas and actively contributes to a culture of creativity and continuous improvement.