Job Description

Strategic Accounts Administrator – full time (40 hours per week) based at our Birmingham Hub, supporting both the 'Strategic Accounts and Client Services' teams, reporting to General Manager - Strategic Accounts.

One of the key functions to the role of a Strategic Accounts Administrator, is data inputting -importing/generating bookings and confirmations, following the delivery process, ensuring reports (including KPI’s) are updated on a daily/weekly basis.

Dealing with customer queries in a timely and efficient manner, having excellent customer related experience, with a genuine interest in helping Members and Customers, therefore exceptional communication skills and attention to detail are paramount.

Salary: You can expect to receive a competitive package reflective of the role, commensurate with experience

Benefits:

• Bike to work scheme
• Company pension
• Life insurance
• On-site parking
• Wellness programmes

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Temperature checks taken on site arrival. Weekly Rapid Tests available. Employees expected to wear masks, when they leave their work station. Common surfaces are sanitized regularly.

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

The ideal candidate will have excellent customer service, communication skills, (written, verbal and presentation). Enhanced communication skills (verbal, written and presentation) using Microsoft packages, including Excel, Word and Power Point. Ability to work well from own initiative and as part of a team, often to strict deadlines