Job Description

This is a great opportunity to join our EMEA Collections and Customer Service team, by providing invaluable support to the EMEA Credit & Collections Manager, Accounting teams and the wider business.

What You’ll Do

• Liaising with US-based Revenue Accounting team to ensure all invoices produced in Oracle accounting system are made available for review and distribution to customers
• Distribution of invoices, including uploading invoices/credit memo’s into online customer portals
• Monitoring and maintaining the team email inbox
• Update of tracking spreadsheets for daily cash receipts
• First line triage/support for invoices revisions, (name/address changes, amending/adding PO numbers, obtaining VAT numbers etc.)
• Providing statements of account and copy invoices to customers
• Support for EMEA Credit & Collections Manager:
• Collections responsibility for some clients
• Preparing supporting documentation for customer QBR reports
• Producing forecasts of expected cash receipts by currency on a monthly and/or ad hoc basis.
• Liaising with Client Support Managers (CSMs), EMEA Sales Support, EMEA Renewals Desk, EMEA Sales Admin and PQA teams where necessary
• Ad-hoc reporting as required

Our Offer to You

• Flexible working practices, a lucrative base salary, enhanced family leave policies.
• A culture and work environment strongly reflecting our core values: Act like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Opportunities to give back to your community, social events with colleagues.

Required Knowledge, Skills, and Abilities

Intermediate Excel skills and working knowledge of MS Word essential. Experience of Oracle Financials and prior financial background an advantage. Good inter-personal, written and telephone skills a desirable requisite. Language skills would be an additional advantage.