Job Description

As a Customer Service Team Leader, we want you to bring your previous experience, skills and knowledge to the team, you will manage, motivate, develop and lead a team across a number of brands and products. If you love to stay busy this role is really for you.

What you’ll be doing:

• Leading your team to achieve productivity targets on a monthly/quarterly basis.
• Demonstrating an understanding of the customer experience offered by your team through regular call listening, complaint handling and mentor-ship.
• Ensuring that your team balance customer complaints in a timely manner reducing escalations.
• Identifying, solving and escalating problems and customer/process improvement opportunities.
• Leading your team to deliver excellent performance by motivating and engaging all employees ensuring their capabilities are fully developed.
• Evidence mentoring that improves performance via clear documentation which is filed accurately.
• Adhering to national lean design standards.
• Ensuring adherence to all company Human Resources processes and procedures.
• Delivering, embedding and maintaining effective communication.
• To role model the company values and ensure you gain regular feedback on how you have demonstrated them within the business

What we’ll give you:

Rewarding you is important to us, that's why we'll recognize your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package

Our teams are always supporting their local communities and love getting involved in charity events and family days.

Required Knowledge, Skills, and Abilities

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a Customer Service Team Leader All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.