Job Description

This role is ideal for someone who wants to positively contribute to the student experience at Birmingham City University and who is seeking a career in the exciting world of administration in Higher Education. Course Administrators are responsible for managing a portfolio of courses and modules (postgraduate and undergraduate) including delivering Examination Boards, maintaining student records, Committee clerking and providing expert advice and support to students and colleagues across the student lifecycle.

Providing expert advice and support to the School is key to the effectiveness of this role.

Through effective organization and management of your course portfolio, the Course Administrator will:

• Provide excellent service to students and colleagues in support of the delivery of programmes of study
• Organize and administer key aspects of student administration, including but not limited to: enrolment, attendance monitoring, and change of circumstance, module selection, coursework submission, personal support arrangements and general enquiry handling.
• Maintain accurate student records, utilizing a range of systems including SITS
• Be a subject matter expert for programme administration processes and provide detailed advice for academics, other colleagues and students.

Required Knowledge, Skills, and Abilities

You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment. You’ll need to have excellent IT skills (Word, Excel and PowerPoint). Your drive to deliver superb customer service and your exceptional communication skills alongside your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal and communication skills will be what sets you apart.