Job Description

Key responsibilities would include

• Supporting the team with non-technical day-to-day pension administration activity in accordance with controlled processes
• Assisting the team with handling incoming phone calls from pension scheme members professionally (queries, requests, etc.) and inputs telephone notes into UPM (Universal Pensions Management system)
• Handling member emails (queries, requests, etc.) and responding to emails within delegated level of authority from the Team Leader
• Ensures office procedures are followed, including keeping full notes of all telephone conversations and being aware of compliance requirements.

Required Knowledge, Skills, and Abilities

You will be ideally educated to ‘A’ level standard, or equivalent, or with relevant experience. Minimum GCSE / Scottish standard Math and English, or equivalent. Experience of working in an administrative / office or professional .environment would be beneficial as well as working as part of a team. You will have strong verbal communication skills and able to communicate clearly and effectively in writing. Good planning and organizational skill. Great attention to detail and accuracy. Numerate and enjoys working with numbers and data. Good working knowledge Microsoft applications, especially Excel, Word and Outlook (will be using these daily).