Job Description

Reporting to the Head of Payroll Services, the Pensions Administrator will ensure all pension administration tasks are carried out, in accordance with UK legislation and company policies and procedures, with the provision of an efficient and professional pension service .
Key Responsibilities

• Scheduling auto-enrolment and re-enrolment activities, across a variety of companies and multiple PAYE references
• NEST portal administration, including full weekly and monthly reconciliation prior to payment authorization
• Producing letters, emails and reports based on set templates, as well as bespoke documents where required
• Reconciliation and submission of Declaration of Compliance statements in relation to enrolment and re-enrolment
• To promptly and professionally communicate with workers and pension scheme providers, via letter, email and telephone
• Attending internal/external meetings to provide support and guidance on pension administration issues
• Perform input activity and pension calculations where necessary
• Complete casework to a high level of accuracy
• Answering calls and resolving queries (both oral and written), including clear explanation of how contributions are calculated
• Drafting of standard and non-standard correspondence in response to queries
• Collating and analyzing data and produce routine reports
• Carrying out projects and ad-hoc activities
• Work with management to identify areas where service to workers could be improved

The Critical Activities of the Role

• Monitoring the payroll systems to ensure all new joiners are auto-enrolled in a timely fashion, and in accordance with company policy and legislation.
• Reconcile and upload worker contributions to NEST (or other schemes as required) on a weekly/monthly basis.
• Notify relevant pension providers of other changes where required, i.e. persona data changes and scheme/company leavers.
• Ensure the relevant letters are sent to workers at the appropriate times, in relation to auto-enrolment, postponement and re-enrolment.
• Processing of Declaration of Compliance returns, using The Pensions Regulator (TPR) online portal, in order to comply with legislative requirements.
• Housekeeping and maintenance of systems to ensure all key legislative dates are in line with TPR, and contributions are calculating correctly. This will include regular periodic contribution testing to ensure compliance.

Required Knowledge, Skills, and Abilities

Minimum of 5 years' experience working in a pension’s administration environment, preferably working with large multi-company payrolls. A working knowledge of auto-enrolment, re-enrolment and Declaration of Compliance submission, along with an understanding of the legislation underpinning these processes. Excellent communication skills, both oral and written, with a clear personal commitment to meeting client requirements in order to deliver a high quality service. Highly analytical and attentive, with the ability to solve problems. Professional outlook, with excellent customer service skills and the ability to operate under pressurized situations. Flexible outlook and approach to workload and working hours, to accommodate fast moving projects and ever evolving processes and changes to legislation. Ability to plan, priorities, organize and review progress of pension schemes, effectively scheduling work to fit in with deadlines, in order to maximize productivity. Working knowledge of Microsoft Office products (particularly Word and Excel) to a reasonable standard. Recognized pensions administration qualification. Working knowledge of Microsoft Excel to intermediate or advanced level.