United Kingdom - West Midlands - Stourbridge - DY8 1PH
1 year ago
£ 20000 Per year
Provide the administration for the CDI Academy programmes
Decide on the dates and venues for all accredited training courses outlined above (in conjunction with the Academy Manager)
Book the venues and where relevant overnight accommodation for the trainer
Notifying participants of the venues and dates
Liaise with the Academy Manager and Internal Quality Assurers regarding the processing of documents for registration with OCR and CDI membership, working to agreed procedures and timescales
Sending and processing the contracts between the CDI and course participants/funding organizations
Arranging the printing and courier requirements for all training materials to venues
Maintaining records of all participants and their status within all training programmes, to optimize retention and minimize withdrawal
Completing the monthly statistical return to the Academy Manager
Producing resources to a high standard from copy supplied by the Academy Manager
Handling queries from potential participants, trainers, assessors and internal quality assurer and referring to the Academy Manager as appropriate, always providing the highest level of customer care.
Raise invoices for payment, checking payments have been made; initially chasing outstanding payments and inputting membership details onto the membership database as appropriate.
Work with the Finance Assistant to ensure the timely payment of CDI Academy training invoices.
Produce statistics on numbers of candidates for the purposes of monthly management information.
Provide a positive customer service experience to colleagues and the public regarding the CDI Academy.
Confidently sell the benefits of CDI membership.
Acknowledge and respond to all emails from members and potential members of any category within two working days. Refer complex queries and complaints to the Academy Manager.
Maintain records and produce action notes pertaining to the evaluation of courses.
Provide support to the Internal Quality Assurers if requested by the Academy Manager.
Perform any other duties as determined by the Chief Executive that are appropriate to the level of this role.
Willing to undertake occasional weekend and evening work
Interest in qualifications and training
Required Knowledge, Skills, and Abilities
Qualifications: NVQ Level 3 in Business Admin or equivalent. IAG qualification or Award in Education and Training (PTLLS). Experience of working for an assessment Centre or working in a Career Service or education environment where customers’ expectations are high. Development, administration and monitoring of office processes. Experience of maintaining learner databases. Basic knowledge of relevant legislation including Equality and Diversity, Data Protection,. Experience of using digital /social media in a professional environment. Good knowledge of ICT, including Microsoft Excel, Word, PowerPoint and Email. Knowledge of EXCEL databases. Familiarity with digital platforms such as Zoom and Microsoft Teams. An understanding of the Qualification and Credit Framework (QCF).Good level of verbal and written communication skills. Ability to communicate effectively with people of all levels and as part of a team. Excellent data input and database skills. Meticulous attention to detail and accuracy in written communications and record keeping. High level customer focus and ability to engage with a range of different customers, building and sustaining effective relationships. Good administrative and organizational skills. High productivity. Ability to priorities tasks to meet challenging targets and deadlines. Ability to work consistently to a high standard, independently and with minimal direction. Adaptable and flexible – practical and pragmatic with a great deal of common sense. Confident and helpful telephone manner. Resilient and positive when under pressure. ‘Can do’ attitude – self-motivated; energetic; enthusiastic and able to use initiative. Commitment to own learning and continuous improvement through training and development. Ability to work with a line manager who is not based in the same office.