Job Description

The main purpose of this role is to provide administrative support to the Learning Support Department who are responsible for learner recruitment; learner engagement from enrolment through to assessment and the learning management system (LMS).

The Learning Support Administrator will support a variety of operational processes, maintaining a learner centric approach to all tasks and adhering to service levels.

Responsibilities:

• Processing enrolments, including third party resellers, within identified process, ensuring compliance with SLA; sale terms and conditions; eligibility requirements; data protection and local tax regulations.
• Providing access to the relevant course content within Learning Management System.
• Completion of supplier contracts and providing any necessary documents as part of onboarding process
• Processing resist, extensions, deferral requests and third attempts.
• Supporting with credit control queries for existing learners.
• Supporting learners with any access issues to Learning Management System.
• To embrace the learner centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.
• Adhere to team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction.
• Working flexibly to support business needs and demands of busy operational teams.

Required Knowledge, Skills, and Abilities

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. Experience in the same/similar role. Good communication skills (oral and in writing). Excellent customer service. Experience of using operational systems. Accuracy and consistency. Flexibility and ability to multi-task. Reliable and confident.