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Team Assistant / Administrator
  • United Kingdom - West Midlands - Birmingham - B24 9FD
1 year ago
£18000 - £20000 Per year
Full Time
Job Description

The main purpose of this role is to provide administrative support to the Learning Support Department who are responsible for learner recruitment; learner engagement from enrolment through to assessment and the learning management system (LMS).

The Learning Support Administrator will support a variety of operational processes, maintaining a learner centric approach to all tasks and adhering to service levels.


  • Processing enrolments, including third party resellers, within identified process, ensuring compliance with SLA; sale terms and conditions; eligibility requirements; data protection and local tax regulations.
  • Providing access to the relevant course content within Learning Management System.
  • Completion of supplier contracts and providing any necessary documents as part of onboarding process
  • Processing resist, extensions, deferral requests and third attempts.
  • Supporting with credit control queries for existing learners.
  • Supporting learners with any access issues to Learning Management System.
  • To embrace the learner centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.
  • Adhere to team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction.
  • Working flexibly to support business needs and demands of busy operational teams.

Required Knowledge, Skills, and Abilities
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. Experience in the same/similar role. Good communication skills (oral and in writing). Excellent customer service. Experience of using operational systems. Accuracy and consistency. Flexibility and ability to multi-task. Reliable and confident.

Reference no: 32082


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