United Kingdom - West Midlands - Birmingham - B24 9FD
1 year ago
£18000 - £20000 Per year
The main purpose of this role is to provide administrative support to the Learning Support Department who are responsible for learner recruitment; learner engagement from enrolment through to assessment and the learning management system (LMS).
The Learning Support Administrator will support a variety of operational processes, maintaining a learner centric approach to all tasks and adhering to service levels.
Processing enrolments, including third party resellers, within identified process, ensuring compliance with SLA; sale terms and conditions; eligibility requirements; data protection and local tax regulations.
Providing access to the relevant course content within Learning Management System.
Completion of supplier contracts and providing any necessary documents as part of onboarding process
Processing resist, extensions, deferral requests and third attempts.
Supporting with credit control queries for existing learners.
Supporting learners with any access issues to Learning Management System.
To embrace the learner centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.
Adhere to team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction.
Working flexibly to support business needs and demands of busy operational teams.
Required Knowledge, Skills, and Abilities
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. Experience in the same/similar role. Good communication skills (oral and in writing). Excellent customer service. Experience of using operational systems. Accuracy and consistency. Flexibility and ability to multi-task. Reliable and confident.