Job Description

In your day to day role, you will:

• Open new accounts, applying for all required references and ensuring the NAAF application is complete and customer accounts created accurately.
• Conduct regular review of credit limits for existing customers using online credit references and trading history, suggesting appropriate credit limits to be applied.
• Ensure customers settle outstanding accounts to agreed terms to maximize cashflow.
• Conduct Aged debt analysis to identify areas of risk, payment performance trends and to report on cashflow forecasting.
• Manage non-payment issues, communicating cross-functionally, taking ownership of collective actions required.
• Issue monthly statements to customers.
• Manage the 'Dunning process’ to ensure reminder letters through to final notice letters are issued in a timely manner.
• Work with Area Sales Managers to detail account issues or impending debt collection/ legal action.
• Refer accounts to Collection agents for debt collection, handling all related correspondence.
• Send Direct Debit letters and address all related queries. Assist the Cash Apps Team with processing Direct Debit collections at the earliest date in line with agreed trading terms.
• Manage the held order process ensuring daily communication to confirm orders held/released.
• Provide regular detailed and informative credit management reporting.
• Proactively identify process improvement opportunities and propose solutions/take responsibility for improvement implementation.
• Support/lead credit management projects.

A 'can do’ attitude. A solutions’ focused orientation. An adaptable and effective communicator. A team player. Excellent problem solving, relationship building and negotiation skills. Impeccable time management and organization. Initiative. Good judgement.

Required Knowledge, Skills, and Abilities

A track record of success working in a Credit Control capacity Experience of both commercial and consumer credit control Experience of the entire Order to Cash Cycle Experience of risk management - financial data analysis and credit limit setting Good knowledge of Microsoft Excel Knowledge of Oracle (advantageous) ICM qualification (advantageous)