Job Description

As a Business Services Officer is based in our Coventry / National Business Centre office you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

We hope so and you’re interested in providing us with some information about yourself. Before you do, let us give you a flavor of the benefits you'll be eligible for should you join us;

• Competitive salary
• Generous holiday entitlement
• Membership of a Local Government Pension Scheme
• Potential to bring your continuous service with you providing enhanced benefits
• Health & Wellbeing support including Healthcare Scheme Membership
• Childcare Vouchers
• Cycle to Work Scheme

Required Knowledge, Skills, and Abilities

A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role. Confident and capable of using MS Office applications to a basic / intermediate level. Clear, confident communicator via email, phone and in person. Someone who thrives working in a team. Able to priorities work in a fast-moving environment with strict deadlines.