Job Description

The successful candidate will carry out collection activity on a designated ledger of accounts in order to achieve maximum cash collection and debt reduction in line with targets set by the Head of Client Finance.

To ensure achievement of these targets you will need to build and maintain good working relationships with both internal and external customers. You will also need sound communication skills to be able to represent the team professionally at any client meetings and a sense of urgency to escalate accounts to the client senior management whilst continuing to share information gathered in a timely manner.

Responsibilities will include;

• Assisting with the underwriting of new customers within CRM
• Collection of aged debt by means of telephone customer contact, keeping aged debt and general bad debt provisions within KPIs
• Assisting the Senior Credit Controller with overall cash collection and ensure targets are achieved
• Logging and resolving customer invoice queries in a timely manner
• Updating the system with notes relating to all communications with customers
• Allocation of cash within the daily banking, ensuring remittances are received & allocated accurately. Keeping unallocated cash to a minimum.
• Controlling the Direct Debit process, ensuring these are set up and applied in a timely & accurate manner.
• Producing and issuing statements to customers
• Assist in embedding the finance computer systems, ensuring processes are adhered to and identify any areas of improvement required which is to be escalated to the appropriate senior manager.
• Provide support to any daily/ monthly & yearly Sales ledger tasks where required
• Provide cover for any duties that are deemed urgent within the finance team

Required Knowledge, Skills, and Abilities