Job Description

To provide a customer focused efficient and effective repairs service to customers by responding to telephone calls, understanding the repair request and agreeing with the customer a suitable time for the trades person to call.
To provide an administration service to all of the Repairs and Housing Capital Service teams.
Main Duties

• I will take calls from customers and use my expertise to understand the customers request or problem and interpret this into a job to be fixed.
• I will call on others to provide expert advice when required.
• I will record repair request details on reactive repairs computer system.
• I will arrange an appropriate appointment time at the request of the person making the call.
• I will liaise with the tradespersons by text or phone when issuing work.

Required Knowledge, Skills, and Abilities

I will understand the needs of tenants and customers and identify the support needed to ensure that the tenants and customers receive the help they need to resolve their issue or problem. I will provide a welcoming and friendly point of contact for tenants, customers, colleagues, suppliers and partners.