Job Description

The administration team supports decision makers in all administrative aspects in the life cycle of a case, from correspondence handling to implementation of decisions. The team are also central to provision of an excellent customer service to both asylum and family reunion applicants and other stakeholders alike as a point of contact for general enquiries regarding their cases and accompanying documentation.
The role will require you to undertake the following tasks:

• Requesting, tracking and scanning sponsor case files
• Monitoring and supporting with enquires inbox
• Monitoring and updating local spreadsheets precisely
• Being proactive in chasing additional information required for a case
• Conducting required operating mandate checks on cases within specified time frames
• Ensuring the phone line is covered in specified time frames
• Monitoring the storage of documents in line with GDPR guidelines
• Maintaining a high level of data quality and conduct all tasks in line with Civil Service Regulations

The role will be offering a pay rate of £8.87 per hour going up to 310.88 after 12 weeks. You will be required to commit to being able to work Monday to Friday between 9am and 5.30pm and may require a bit of flexibility.

Required Knowledge, Skills, and Abilities

Must be able to pass a security check at SC level. IT literate (excel, outlook). Good communication and interpersonal skills (both verbal and written). Professional and customer-focused, ability to understand the needs of vulnerable customers. Ability to work closely with others to achieve a shared goal. Adaptable in dealing with changing priorities.