United Kingdom - West Midlands - Birmingham - B46 1AL
2 years ago
Customer Service
Full Time
Job Description
Working with the Inbound freight team it will be your job to ensure all product information is provided accurately and timely for processing the inbound goods and undertake key administrative tasks required for this part of the business.
This is a fast moving business and is continually looking to continue improve the way it operates.
Ensure all product information is provided for accurate classification of imported product to the business
Maintain accurate and up to date records for the various elements required for goods inbound
Assist with all administration within the Inbound team to ensure the smooth running of the department
Liaise with suppliers and key internal departments to ensure the flow of stock into the business in line with company expectations
Co-ordination of product information provided to freight forwarder to enable commodities classification
Checking customs/shipping documentation, resolving queries and ensuring records are accurate and up to date
Monitor and evolve customs procedures to ensure fit for purpose, compliant and ensure continuous improvement
Maintain records in line with requirements for HMRC and to accommodate internal audits
Keeping all supplier data bases accurate and up to date
Working with various internal departments to ensure smooth running of procedures within the inbound freight operation
Deal with all queries quickly and efficiently
Supporting the bookings department, tracking shipments, receive bookings from clients and issue booking confirmation
Close liaison with the Trading team, Stock team, DC team and freight forwarder on a daily basis
What we will give to you…!
25% discount off our products in store!
33 days holiday (inclusive of Bank Holidays).
Holiday Purchase Scheme to increase your annual leave entitlement.
Company pension contribution.
Cycle to Work Scheme.
Employee Assistance Programme.
Life Assurance.
Healthcare Cash Plan.
Free Car Parking.
Charity Giving - Pennies from Heaven and Give as you Earn.
Required Knowledge, Skills, and Abilities
Good standard of knowledge of Microsoft packages. Experience in Administration. Ability to work under pressure. Excellent attention for detail and compliance. Good communication skills both verbal and written.