Job Description

The People Solutions Centre have multiple vacant roles to recruit to across the service. Having excellent customer service skills, you will answer telephone and email queries from our customers about all aspects of the HR and Payroll service. Every day is different, so you thrive on the unexpected, enjoy working with people, and have an excellent telephone manner. You enjoy using route cause analysis techniques to find the underlying cause of the queries you face and will use your findings to improve our systems and processes for the benefit of our customers.

Key aspects of the roles are:

• Excellent customer service to our customers via phone and email
• Continuous improvement - looking for ways for customers to self-serve and reduce demand

• Adhoc work created through projects and service Centre

• Working as part of one of the teams based within the service Centre

• Resolving customers queries and questions around payroll, recruitment, and other HR subjects

• Understanding / competence on our various systems. Including payroll systems

Required Knowledge, Skills, and Abilities

Customer Service experience. Telephone and email handling. Complaint handling - how to deal with difficult customers. Word/Excel skills. Team working. Accuracy and attention to detail. Willingness and ability to learn tasks at a fast pace.