Job Description

Our Processing Team is looking for an Administrator to join their team on full-time basis. The main scope of this role will be to process requests received from the field for order processing, invoicing and reviewing potential business liability issues from data inaccuracies across relevant operational areas.

How you will do it

• Responsible for the daily timely and accurate and effective processing, of customer orders and invoicing/credit requests received from Field Sales and Operations and Cash Collections Teams.
• To review completeness of information provided from Field Sales and Operations Personnel and provide feedback to improve quality and address with team leaders and management persistent failures.
• To provide customer satisfaction through the participation in an efficient and responsive processing environment
• To foster effective working relationships with Sales Teams and Operations Management in the branches.
• To undertake sales development training to continuously improve the delivery of results.
• To ensure the JCI brand is actively promoted to customers at all time. Timely and accurate processing of invoicing requests from branch operations.
• Provide feedback to branch operation managers where requests cannot be processed.
• Ensure correct set up of installation billing for close outs with respect to signaling connections and renewal of service contracts.
• Ensure JCI financial and customer imposed deadlines are met.
• To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimized.
• Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment providing regular feedback to Sales and Operations Management on development of processes and status of orders and Invoicing/Credit backlogs.
• To maintain responsibilities for compliance with regulatory requirements.
• Interact with the Customer Account and Operational Teams to identify improvements to processes and assist in customer dispute resolution to create solutions to upstream failures.
• Health & Safety and company issued communications.
• Maintains effectiveness of systems with streamlined and optimized processes and solutions to ensure performance levels are sustained.
• Continually update knowledge of internal and external business solutions to come up with best practice for the business.

Required Knowledge, Skills, and Abilities

2-3 year’s experience in a processing or accounts environment. Higher level education or equivalent finance business qualification in relevant environment. Strategic experience within a similar role in a large scale multi-site organization. Experience of working in a dynamic organization and environment. Demonstrates a successful track record of achievements in a similar function in a global organization. Organizational understanding and business awareness. Experience within a busy environment where deadlines are critical. Various ERP systems experience (Mentor/JDE/SUN/SAP/Sage).