Job Description

• Support BSU Team Managers in achieving the business objectives or requirements of Entrust
• Support colleagues in their training and coaching needs under the guidance of Team Managers
• Respond positively to external and internal customers’ needs through various communication channels
• Strive to deliver customer performance targets, KPIs and SLAs
• Where appropriate follow processes and procedures to complete work items
• Where appropriate follow business guidelines in communicating with customers
• Escalate business risks and issues in a timely manner to BSU Team Managers
• Undertake pre-defined and ad-hoc requests as required by BSU Team Managers

Required Knowledge, Skills, and Abilities

Operate as part of a team and support other team members. Flexibility in supporting the overall business and customers’ needs including the introduction of new processes and their underpinning technologies. Strong organizational skills. Excellent interpersonal, written and verbal communication skills. Experience of working with Microsoft Office 365 packages, in particular Excel. Ability to use a variety of business software and self-develop skills and knowledge which assist the business. Work to deadlines and targets where defined. Follow processes and procedures. Honest, reliable and motivated in approach.