Job Description

Our Central Operations Support Manager is looking to recruit an experienced Hub Administration Team Leader to join their business critical team.

As our Hub Administration Team Leader your primary purpose will be to support the Central Operations Support Manager with all day to day Hub Administration activity and coordinate a team of Hub Administrators based over the East and West Midlands on a day-to-day basis, ensuring agreed SLAs are met and that all processes are followed correctly. GDPR Compliance.

Key Tasks/Areas of Responsibility

• Deputizing for Central Ops Support Manager when required
• Coordination of Hub Administration Team and workload allocation
• Monitoring of agreed SLAs
• Monitor and Maintain up to date training documentation for Day Admin and Night Support Functions
• Supporting the Absence Management process for all Hub employees
• Conducting regular audits on Right to Work, Basic Disclosures and New Starter documents ensuring the Hub Admin department remain legislatively compliant.
• Daily monitoring / maintenance of dashboards and progress
• Supporting the New Starter process for all Hub employees.
• Working closely with the Wages Team Leader to ensure consistent and accurate information is passed over
• Carrying out one to one meetings with all team members
• Supporting all project and system implementation initiatives
• Acting as the point of escalation for any daily queries from the team or wider department
• Responsibility for Hub employee files, and ensuring accurate and up to date records are maintained at all times
• Creation of process maps and training documents for the team
• Management of holiday and cover arrangements
• Liaising with the Night Admin team to ensure information is passed between the two teams effectively.

Required Knowledge, Skills, and Abilities

As the successful candidate you will have developed excellent administration skills and the ability to to manage your workload and time management effectively. You will be able to evidence previous experience of supervising an administration function within a large, fast paced environment. Excellent communication skills and the ability to communicate effectively at all levels. A methodical, organized, analytical individual with high attention to detail to produce accurate and quality work. Ability to follow instructions and procedures and keep to agreed schedules A high standard of computer literacy with a thorough knowledge of the Microsoft Office Suite or Google Suit. Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.