Job Description

To provide pre and post-sales support to the Financial Advisers. To ensure that client documentation/requests are accurately processed and completed within the required time scales; and in accordance with the compliance guidelines as defined by the Company. To provide a high level of support to clients in an efficient, compliant and professional manner.

Key responsibilities

• To obtain illustrations, key features and application forms from Platforms & Providers as required.
• Compile client meeting packs containing documentation such as, but not limited to, valuations, client agreement, fact find, risk questionnaire and profile for the Adviser to use at client meetings.
• To post client documentation to the client or product providers as appropriate.
• To issue signed letters of authority to providers and obtain standard policy information. Update client policy records on receipt of information on Intelligent Office.
• To accurately maintain client personal details and policy information and update on Intelligent Office.
• To prepare new business applications in accordance with the Company’s standard operating procedures and compliance handbook
• Deal with and respond to written, telephone and electronic general enquiries for IFAs, colleagues, clients and providers.
• Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required.
• Maintaining relationships and contacts with providers to ensure a professional service
• Deal with any resulting fee and commission queries from the Finance Department
• To produce accurate, regular and ad-hoc client valuation schedules, and input into Intelligent Office.
• To arrange for amendments to encasement and withdrawal requests from existing client plans as instructed by the Adviser and inform the client by email where appropriate.
• To update Intelligent Office client records with the amendments.
• To ensure that Advisers and the Operations Manager are informed of any client related events and issues in a timely manner.

Required Knowledge, Skills, and Abilities